General

This privacy policy forms part of the terms and conditions of the use of this site and must be read in conjunction with that document.

Mavericks Western Wear Rockhampton (Mavericks) recognises that privacy is important to individuals and businesses alike. As such, any personal information that you may provide to Mavericks via this website and other forms of communication will be used for the sole purpose of conducting business with you, and except where legally required all such information will be treated as private and in the strictest of confidence.

If you have any particular concern or query about your personal information that is held by us, or about what we do with that information, please contact us at 33 Stanley Street, Rockhampton QLD 4700, or phone us on 07 4921 0622 or +617 4921 0622 (international).

Nature of our business

Mavericks is primarily a retailer. We have direct operations over most of Queensland, and provide our service and products across Australia and the world. We have built a reputation for quality clothing, rodeo equipment, saddlery and accessories, as well as for great service, knowledge and experience.

Collecting information

Due to the nature of our online business, it is necessary to collect information from customers. For the purpose of completing a transaction, this information is considered personal and private. We will never use this information in an intrusive manner, nor will this information be used or obtained inappropriately. Information about sales is only used in the analysis of trends and business performance, to build our business and thus to provide a better level of service to our customers. Sales information is not linked to you personally, and is not used to target you with promotional information based on your history.

Access to your personal information

In accordance with privacy laws, we give you access to the personal information that we hold so that you can correct any invalid information. Not all of this information may be held and modified online, please contact us if this is of concern. While this website is online and operational, you may log on to the website using the username and password that you requested or that you were provided with and change your personal information, including the ability to add, remove or modify any mailing list subscriptions.

Cookies

Cookies are small files stored on your computer's hard drive that are generated by certain websites that you visit. Generally these cookies contain information that personalise your experience when visiting those sites, however some less reputable sites use cookies in ways which allow your browsing habits to be monitored and used, usually for direct marketing via email (spam). This website does not use cookies in such a fashion. The information stored in the cookie generated by this website assists the site in letting you log in to manage your personal information, to use a persistent shopping cart, and to speed the checkout experience. No personal information is stored in the cookie itself and it is not accessible to third parties' external sites.

External links

This website may contain links to external websites. This is generally for the purpose of presenting more information about a product. While we try to link only to reputable sites, please note that Mavericks is not responsible for the content or activities of these sites. No identifying information is provided to any of these sites. The obvious exception is the National Bank SIPS payment gateway, which requires some personal information for the purpose of completing the transaction. For more information, please see the section entitled "Third parties".

Third parties

Mavericks will never knowingly provide third parties with your personal information, including sales history, except for the purposes of completing a financial transaction, organising shipping, complying with our tax reporting obligations, or where directed to by law. Order information will be provided to the National Bank SIPS payment gateway where your transaction can be completed securely, and no specific information regarding the transaction details (such as credit card details) is provided back to us. Cookies are also required to complete the transaction within the payment gateway, however these cookies are secure and your information is safe. The courier (usually Australia Post) must be provided with the delivery address along with a description of the order contents. All information provided to government and law enforcement agencies will be restricted to the minimum required by law. Mavericks will never sell or provide your email address or phone number to any third party except as noted above.