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Returns & Exchanges

This Policy is provided by the Rockhampton Mavericks Western store by the customer to buy the particular product/s that are subject to this Policy.

Rockhampton Mavericks is not required to provide a refund or replacement if the customer changes their mind.

But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from any sample or description provided;
  • Doesnt do what Rockhampton Mavericks said it would, or what the customer asked for and cant be easily fixed.

Alternatively, the customer can choose to keep the product and we will compensate the customer for any drop in value.

If the problem is not major, we will will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement.

Please keep proof of purchase, such as payment confirmation or receipt.

The method of refund will be the same as the method of payment.